Who We Are
ECM365 is a product of
NC Apex Solutions Ltd (company number 16585690), registered at Seymour House, 94–96 Seymour Place, London, W1H 1NB.
NC Apex Solutions Ltd is registered with the UK Information Commissioner’s Office (ICO), registration number
C1888627.
For any privacy-related queries, you can contact us at:
📧
privacy@ncapex.co.uk
Scope of This Policy
This Privacy Policy applies to your use of:
- The ECM365 marketing website: https://ecm365.co.uk
- Related enquiry forms, demo requests, and communications
- Pre-contract engagement, onboarding discussions, and support interactions prior to subscription
This policy does not cover in-platform data processing carried out within ECM365 or other NC Apex products.
For full details of how personal data is processed within ECM365 and across NC Apex products, please refer to our Master Privacy Policy.
Roles and Responsibilities
For the purposes of data protection law:
- You (Customer) are the Data Controller for any data you input into ECM365.
- NC Apex Solutions Ltd acts as a Data Processor for that data, processing it only on your documented instructions to provide the services.
For this website and related activities, NC Apex Solutions Ltd acts as a
Data Controller for personal data collected via website use, enquiries, and communications.
What Data We Collect
Information you provide directly
- Name
- Work email address
- Organisation name
- Job role or enquiry details
- Information included in emails or form submissions
Technical and usage data
- IP address
- Browser type and version
- Device information
- Pages visited and interaction data
Communication data
- Records of enquiries, demo requests, and correspondence
How We Use Your Data
- Respond to enquiries and provide requested information
- Arrange and deliver demonstrations of ECM365
- Provide onboarding information and pre-contract support
- Manage our relationship with your organisation
- Improve our website and user experience
- Send relevant business communications where permitted
Lawful Basis for Processing
- Contract / Pre-contractual steps: where you request a demo or information
- Legitimate interests: to operate, improve, and promote our services in a B2B context
- Consent: for non-essential cookies or optional marketing communications
You can withdraw consent at any time where it applies.
Cookies
We use cookies to ensure the proper functioning of our website and to understand how it is used.
Types of cookies we use:
Strictly necessary cookies
- Required for core functionality such as secure login and session management
- Cannot be disabled
Analytics cookies (where enabled)
- Help us understand how visitors use the site
- Only used where you have provided consent
Preference cookies
- Store your settings and preferences
When you visit our site, you will be asked to accept or manage cookies in line with UK data protection requirements.
Embedded Content
Pages on this site may include embedded content (e.g. videos, images, or external tools).
Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party services may collect data about you, use cookies, and monitor interactions.
Who We Share Your Data With
We only share personal data where necessary and appropriate, including with:
- Hosting and infrastructure providers
- Email and communication platforms
- Customer relationship management systems
- Analytics providers
- Payment providers (where relevant)
- Professional advisers and regulators where required
All third-party providers are required to process data securely and in line with applicable laws.
Data Retention
- Enquiries and prospect data: typically retained for up to 24 months
- Marketing communications: until you opt out
- Legal and financial records: retained for up to 6 years where required
We may retain data longer where necessary for legal, regulatory, or security purposes.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where applicable)
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where we rely on it
To exercise your rights, please contact:
📧 privacy@ncapex.co.uk
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk
Where Your Data Is Stored
Our services are primarily hosted in the United Kingdom and European Economic Area (EEA).
Some service providers may process data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards are in place.
Security
We take appropriate technical and organisational measures to protect personal data, including:
- Secure hosting infrastructure
- Encryption in transit (TLS)
- Access controls and authentication measures
- Monitoring and auditing of systems
Links to Other Policies
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.
The latest version will always be available on this page with an updated effective date.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact:
NC Apex Solutions Ltd
📧 privacy@ncapex.co.uk